For Our Homeowners | Acuff Homes

Warranteed Customer Service

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Warranty Contact:
Mary Martin
Email
PH: (913) 851-3384
Hours: M-F 8am - 4pm

Caring for Your Home

Acuff Homes Co., Inc. has constructed your home with quality materials and the labor of experienced craftsmen. All materials must meet our specifications for quality and durability and all work is done under our supervision to attain the best possible results for your investment.

A home is one of the last hand-built products left in the world. Once we have assembled the natural and manufactured materials, the components interact with each other and the environment. Although quality materials and workmanship have been used in your home, this does not mean that it will require no care or maintenance. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for a lifetime.

Homeowner Use and Maintenance Guidelines

We are proud of the homes we build and the neighborhoods in which we build. We strive to create long-lasting value. This cannot be achieved unless you, as the homeowner, properly maintain your home and all of its components. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home.

Many times a minor adjustment or repair done immediately saves a more serious, time-consuming, and sometimes costly repair later. Note also that neglect of routine maintenance can void applicable limited warranty coverage on all or part of your home. By caring for your new home attentively, you ensure your enjoyment of it for years. The attention provided by each homeowner contributes significantly to the overall desirability of the community.

We recognize that it is impossible to anticipate and describe every attention needed for good home care, but we have covered many important details. The subjects covered include components of homes we build, listed in alphabetical order. Each topic includes suggestions for use and maintenance followed by our limited warranty guidelines. This manual may discuss some components that are not present in your home.

Please take time to read the literature provided by the manufacturers of consumer products and other items in your home. The information contained in that material is not repeated here. Although much of the information may be familiar to you, some points may differ significantly from homes you have had in the past.

We make every effort to keep our information current and accurate. However, if any detail in our discussion conflicts with the manufacturer's recommendations, you should follow the manufacturer's recommendations. Activate specific manufacturer's warranties by completing and mailing any registration cards included with their materials. In some cases, manufacturer's warranties may extend beyond the first year and it is in your best interest to be apprised of such coverage.

Acuff Homes Co., Inc. Limited Warranty Guidelines

While we strive to build a defect-free home, we are realistic enough to know that we may make mistakes or that something in the home may not perform as intended. When either occurs, we will make necessary corrections. In support of this commitment, Acuff Homes Co., Inc. provides you with a limited warranty. In addition to the information contained in the limited warranty itself, this manual includes details about one-year material and workmanship standards. The purpose is to let you know what our quality standard is for the typical concerns that can come up in a new home. The manual describes our standards for each item and what we will do to remedy items that do not meet our standards.

Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices for the components of your home. However, we reserve the right to exceed these guidelines if common sense or individual circumstances dictate, without being obligated to exceed all guidelines to a similar degree or for all homeowners.

You will receive the limited warranty documents at time of contract preparation. Please read through this information, as well as the service procedures discussed on the following pages. If you have any questions regarding the standards or procedures, contact our office.

Warranty Service Request

Our warranty service system is designed to accept written reports of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. Emergency reports are the only reports accepted by phone.

Founded in 1961 by John and Phil Acuff, Acuff Homes has built a solid reputation for new homes in the Kansas City Area with exceptional quality and enduring value. Now with second generation builders Collin Acuff and brother-in-law Pat Busch, the tradition of Acuff Homes continues in the Kansas City metropolitan area. Acuff Homes has built custom new homes in Kansas City's premier neighborhoods spanning both Missouri and Kansas from Johnson County to the Northland. From new homes that are move-in ready to fully custom built homes, Acuff Homes specializes in building homes with uniquely livable spaces and floorplans suited to any lifestyle and preference. A member of the Kansas City Homebuilders Association (KCHBA), and the National Association of Homebuilders (NAHB) we pride ourselves on building homes that withstand the tests of time and meet the highest quality ethics and industry standards. As a part of those standards, we are offering optional Energy Star rated homes to our homebuyers who are interested in conserving energy and helping the planet. At Acuff Homes, our goal is to build houses that you are proud to call your home.